We're updating our prices

It's been 3 years

Here's why we need to update our prices and how you can help

We wrote this article to share some news about petchef.my and to ask you for some feedback and support.

Long story short… 🙂

We need your support to keep Petchef.my on the right track.

For the past 2-3 years, our company has been working really hard to keep serving you without interruptions despite all the challenges that covid and the lockdowns brought.

During this period we had many difficulties:

  • many customers lost their jobs or got pay cuts and they had to put their accounts on hold
  • riders had many difficulties with the roadblocks
  • the production team had to change how they worked to implement all the SOPs and
  • our suppliers discontinued some of the ingredients, or increased their prices up 54.5% on average

Here’s a small example of the increase of the price of ingredients.

* note, the recipe increase will not be as big as we do our best to keep prices affordable for everyone

Despite all of that we continue operating as usual, kept our prices unchanged, and we kept improving constantly. But sadly we have now reached a point where we will need to increase them or our company might not be able to continue for long.

Starting from May 9th 2022, our prices will be adjusted slightly. Both cat and dog food have 3 recipes that will increase, and 3 that will be cheaper than currently (overall average increase 9%, some recipes more, other recipes a bit less). We decided to do this because we refuse to compromise the superior quality of your pet’s food and the ingredients in it.

We enabled a small notification in your Dashboard to see what the upcoming price will be for you. This will affect all current and new customers starting at the above date.

We understand this might affect your budget. So please, if this is a big issue for you, reach out to our Customer Happiness number and we will do our best to find a solution that helps both of us going forward.

Here are 3+1 ways on how you can help us:

  1. Do you have few minutes to chat with the CEO of Petchef to share about your experience and feedbacks on how we can serve you and your pet better?
    If yes, you can reach him directly on his personal number: click to WhatsApp our CEO
  2. You can join our referral program and spread the word with your friends? We have many cool gifts for your pet!
    If yes, just click here https://getpetchef.my
  3. Can you consider adding some treats or broth to your subscription? 🙂
    If yes, you can do it from your dashboard: Open my Dashboard
  4. Love pets? Do you want to work with us? We’re hiring! Come join our team: https://petchef.my/jobs/

However you choose to help, even if just staying with us without any extra steps, we really appreciate all your support!

The entire Petchef Team

 

Taming Wild

How to avail discount?

  • Visit website by clicking the main button on the Benefits page
  • Select products that you wish to purchase
  • Enter promo code PETCHEF10 at checkout to enjoy 10% discount on all products, no minimum purchase required
  • Enjoy :)

Curobuddy

How to avail discount?

  • Visit website by clicking the main button on the Benefits page
  • Select products that you wish to purchase
  • Enter promo code PETCHEF10 at checkout to enjoy 10% discount on all products
  • Enjoy :)

PetMedic

How to avail discount?

  • Visit website by clicking the main button on the Benefits page
  • Select products that you wish to purchase
  • Enter promo code CHEFMD at checkout to enjoy 15% discount
  • Enjoy :)

Doggy School Bus

How to avail discount?

  • Visit website by clicking the main button on the Benefits page
  • Contact Vendor to book ANY service – and receive 1x FREE bath for your pet
  • * Terms: redeemable ONCE per subscriber only
  • Mention that you are an Active Petchef subscriber and you’d like to avail the 1x Free basic grooming
  • At payment, you need to log in to your Petchef Dashboard and show them your Active Subscription status.
  • Enjoy :)

Kozie Krafts

How to avail discount?

  • Visit website/facebook by clicking the main button on the Benefits page
  • Discount: 50% off perler beads activity OR 20% off food & beverage (choose ONE)
  • Contact Vendor to book or purchase. Please mention you are an Active Petchef subscriber
  • At payment, you need to log in to your Petchef Dashboard and show them your Active Subscription status

Silk Fairy

How to avail discount?

  • Visit website by clicking the main button on the Benefits page
  • Select products you desire for your pet
  • At checkout enter discount code to receive 20% discount on your bill

Ollie & Hana

How to avail discount?

  • Contact Vendor at one of their locations
  • Book one of their services: boarding, daycare, swimming or grooming
  • In order to enjoy the RM20 OFF discount, let them know you are a Petchef Subscriber
  • Before payment, open your Petchef Dashboard to show your Active subscriber status to the staff. Enjoy.

Patty's Pet Hotel

How to avail discount?

  • Find Vendor’s location
  • Book one of their services and receive 1 Night Free stay + Free Bath
  • * Terms: redeemable ONCE per year only
  • In order to enjoy the discount, let them know you are a Petchef Subscriber
  • Before payment, open your Petchef Dashboard to show your Active subscriber status. That’s it.

Furs Theory

How to avail discount?

  • Get in touch with the Vendor using the button on the Subscriber Benefits page
  • Schedule a grooming session (let them know your’re a Petchef Subscriber)
  • Before payment, open your Petchef Dashboard to show your Active subscriber status.